Medical receptionists from across Queensland are kicking career goals thanks to a QAIHC workforce program.

Over the past 14 years, QAIHC has collaborated with UNE Partnerships to deliver a formal qualification for medical receptionists from QAIHC’s Members.

Through this collaboration, students from rural, remote, regional, and urban Member services have successfully completed or are currently studying the Certificate III in Business – Medical Administration.

In September, QAIHC hosted the second week-long workshop for some of the students as part of their qualifications.

QAIHC Workforce Coordinator (Medicare and Chronic Disease) Sandy Robertson said the QAIHC and UNE partnership aimed to deliver a quality service that was flexible and culturally safe.

“It’s been a great opportunity for students to meet like minded students from across Queensland,“ she said.

“This course has given them confidence in their role, with some progressing to further study.”

She said the majority of course participants stayed with their organisations and progressed to other or higher roles, such as practice managers, primary health care managers, team leaders, Aboriginal and Torres Strait Islander health workers, Aboriginal and Torres Strait Islander health practitioners and human resources officers.

The workshop culminated with a presentation of certificate of attendance for the students, to celebrate their hard work and commitment to complete their qualifications.

Petria Mosquito

Bethel Mairu, a medical receptionist at Apunipima Napranum, said the workshop at QAIHC had been “awesome”.

“I learned new skills, gained a lot of knowledge and met beautiful people,” Bethel said, whose mob are the Taepathigi Pargon and Kaurareg-Horn Island/Badu Island peoples.

“The course will help me better in my current position as a medical receptionist and most importantly give me a vision to achieve higher and greater opportunities in the healthcare industry.”

Fellow student Petria Mosquito, who works at Mulungu Aboriginal Corporation Primary Health Care Service, said the course had been a “great opportunity”.

“I’ve learnt a lot from the course and hopefully can pass my knowledge down to new employees,” said Petria, whose mob is the Ewamian and Wakka Wakka peoples.